{"id":27,"date":"2023-07-18T16:58:46","date_gmt":"2023-07-18T15:58:46","guid":{"rendered":"https:\/\/nicklasserud.online\/?page_id=27"},"modified":"2023-08-28T21:43:00","modified_gmt":"2023-08-28T20:43:00","slug":"work-history","status":"publish","type":"page","link":"https:\/\/nicklasserud.online\/?page_id=27","title":{"rendered":"Work History"},"content":{"rendered":"\n<p class=\"has-large-font-size\"><strong>Capella University<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>ENROLLMENT COUNSELOR<\/strong> (July 2018-April 2023)<\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>ASSOCIATE ENROLLMENT<\/strong> <strong>COUNSELOR<\/strong> (January 2017-July 2018)<\/p>\n\n\n\n<p class=\"has-normal-font-size\">Capella University | Minneapolis, MN <\/p>\n\n\n\n<p class=\"has-normal-font-size\">Exceeded enrollment goals for years as a learner facing consultative partner throughout the enrollment process<\/p>\n\n\n\n<ul>\n<li class=\"has-normal-font-size\">Team Technical SME helping drive change management across SBS<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Produced high conversion rates on a consistent basis resulting in high learner experience scores and minimal consumers dropping out of their program after enrollment<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Received top tier customer satisfaction scores within the department<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Worked with both Guided and FlexPath programs and course rooms<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Enrolled at a high volume for complex programs which involve state specific licensure and accreditation requirements<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Used editing abilities to produce the first remote Enrollment Services Award Ceremony<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>Twitch.TV <\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>CONTENT CREATOR \/ AFFILIATE<\/strong> (January 2019 &#8211; Current)<\/p>\n\n\n\n<p class=\"has-normal-font-size\">Amazon Service | Rosemount, MN <\/p>\n\n\n\n<ul>\n<li class=\"has-normal-font-size\">Utilize graphic design to create and implement high quality overlays and stream graphics<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Engage and grow a community of supporters across multiple social platforms including Twitch, Discord, Twitter and more<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Manage multiple applications driving viewer interactions and communication<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Advance knowledge of Adobe Creative Suite and OBS Studio<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Update, maintain and integrate hardware and software to improve stream quality and functionality<\/li>\n\n\n\n<li class=\"has-normal-font-size\">Implement bot technology to drive community engagement, viewer retention and drive revenue<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>Tommy Bahama<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong>ASSISTANT <strong>STORE MANAGER<\/strong> <\/strong>(November 2015 &#8211; February 2018)<\/p>\n\n\n\n<p>Tommy Bahama Retail | Minnetonka, MN <\/p>\n\n\n\n<ul>\n<li>Inventory tracking and management <\/li>\n\n\n\n<li>Event planning and execution utilizing relationship building and developing contacts within other local businesses<\/li>\n\n\n\n<li>Responsible for employee training and on-boarding<\/li>\n\n\n\n<li>Used KPIs to report store success and opportunities to district management<\/li>\n\n\n\n<li>Worked directly with store manager on weekly hourly scheduling of around 20 employees<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>Black Box<\/strong><\/p>\n\n\n\n<p class=\"has-normal-font-size\"><strong><strong>SENIOR ACCOUNT MANAGER<\/strong> <\/strong>(May 2015 &#8211; November 2015)<\/p>\n\n\n\n<p>Black Box Network Services | Maple Grove, MN <\/p>\n\n\n\n<p>Dedicated professional who takes a consultative approach when formulating telecommunication solutions with clients.<\/p>\n\n\n\n<p>Specialized in:<\/p>\n\n\n\n<ul>\n<li>Mitel and Avaya Phone Systems<\/li>\n\n\n\n<li>On-Premise Equipment<\/li>\n\n\n\n<li>Hosted Solutions<\/li>\n\n\n\n<li>Virtualized Solutions<\/li>\n\n\n\n<li>Unified Communications<\/li>\n\n\n\n<li>Security<\/li>\n\n\n\n<li>SIP Trunking<\/li>\n\n\n\n<li>Resiliency<\/li>\n<\/ul>\n\n\n\n<p class=\"has-large-font-size\"><strong>CenturyLink<\/strong><\/p>\n\n\n\n<p><strong><strong>SENIOR COMMERCIAL ACCOUNT MANAGER<\/strong> <\/strong>(January 2014 &#8211; April 2015)<\/p>\n\n\n\n<p>Century Link Inside Sales | St Paul, MN <\/p>\n\n\n\n<p>Building relationships with my customers to understand their needs and develop a strategic IT roadmap to ensure long-term success of technology deployments. Areas of expertise include cloud computing, disaster recovery, Managed Office, and VoIP.<\/p>\n\n\n\n<p class=\"has-large-font-size\"><strong>T-Mobile<\/strong><\/p>\n\n\n\n<p><strong><strong>RETAIL SALES ASSOCIATE<\/strong> <\/strong>(November 2011 &#8211; January 2014)<\/p>\n\n\n\n<p>T-Mobile Retail Sales | Eden Prairie, MN<\/p>\n\n\n\n<p>Helping customers and business come up with mobile solutions that fit their needs. Right fitting each customer with data and phone choices, solving billing issues\/questions, technical knowledge, maintaining customer relationships.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Capella University ENROLLMENT COUNSELOR (July 2018-April 2023) ASSOCIATE ENROLLMENT COUNSELOR (January 2017-July 2018) Capella University | Minneapolis, MN Exceeded enrollment<\/p>\n<p><a href=\"https:\/\/nicklasserud.online\/?page_id=27\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\">Work History<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":143,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/pages\/27"}],"collection":[{"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nicklasserud.online\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=27"}],"version-history":[{"count":4,"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":125,"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/pages\/27\/revisions\/125"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/nicklasserud.online\/index.php?rest_route=\/wp\/v2\/media\/143"}],"wp:attachment":[{"href":"https:\/\/nicklasserud.online\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}