Capella University
ENROLLMENT COUNSELOR (July 2018-April 2023)
ASSOCIATE ENROLLMENT COUNSELOR (January 2017-July 2018)
Capella University | Minneapolis, MN
Exceeded enrollment goals for years as a learner facing consultative partner throughout the enrollment process
- Team Technical SME helping drive change management across SBS
- Produced high conversion rates on a consistent basis resulting in high learner experience scores and minimal consumers dropping out of their program after enrollment
- Received top tier customer satisfaction scores within the department
- Worked with both Guided and FlexPath programs and course rooms
- Enrolled at a high volume for complex programs which involve state specific licensure and accreditation requirements
- Used editing abilities to produce the first remote Enrollment Services Award Ceremony
Twitch.TV
CONTENT CREATOR / AFFILIATE (January 2019 – Current)
Amazon Service | Rosemount, MN
- Utilize graphic design to create and implement high quality overlays and stream graphics
- Engage and grow a community of supporters across multiple social platforms including Twitch, Discord, Twitter and more
- Manage multiple applications driving viewer interactions and communication
- Advance knowledge of Adobe Creative Suite and OBS Studio
- Update, maintain and integrate hardware and software to improve stream quality and functionality
- Implement bot technology to drive community engagement, viewer retention and drive revenue
Tommy Bahama
ASSISTANT STORE MANAGER (November 2015 – February 2018)
Tommy Bahama Retail | Minnetonka, MN
- Inventory tracking and management
- Event planning and execution utilizing relationship building and developing contacts within other local businesses
- Responsible for employee training and on-boarding
- Used KPIs to report store success and opportunities to district management
- Worked directly with store manager on weekly hourly scheduling of around 20 employees
Black Box
SENIOR ACCOUNT MANAGER (May 2015 – November 2015)
Black Box Network Services | Maple Grove, MN
Dedicated professional who takes a consultative approach when formulating telecommunication solutions with clients.
Specialized in:
- Mitel and Avaya Phone Systems
- On-Premise Equipment
- Hosted Solutions
- Virtualized Solutions
- Unified Communications
- Security
- SIP Trunking
- Resiliency
CenturyLink
SENIOR COMMERCIAL ACCOUNT MANAGER (January 2014 – April 2015)
Century Link Inside Sales | St Paul, MN
Building relationships with my customers to understand their needs and develop a strategic IT roadmap to ensure long-term success of technology deployments. Areas of expertise include cloud computing, disaster recovery, Managed Office, and VoIP.
T-Mobile
RETAIL SALES ASSOCIATE (November 2011 – January 2014)
T-Mobile Retail Sales | Eden Prairie, MN
Helping customers and business come up with mobile solutions that fit their needs. Right fitting each customer with data and phone choices, solving billing issues/questions, technical knowledge, maintaining customer relationships.